Shipping policy

Shipping Policy

At Kerry Paul Jewellers, we take great care in preparing and delivering your order safely. Every piece of jewellery is thoroughly inspected prior to dispatch to ensure it meets our standards of quality and finish.

1. Processing & Fulfillment Times

Order Processing: All orders are processed within 1 to 3 business days (Monday – Friday, excluding UK bank holidays).
Order Confirmation: You will receive an automated confirmation email immediately after placing your order, followed by a second email containing tracking details once your item has been dispatched.

2. Shipping Rates & Estimated Delivery Times

We offer tracked shipping across the United Kingdom and select international locations.

🇬🇧 United Kingdom Shipping

Shipping Method	Estimated Delivery Time	Cost
Standard Tracked Delivery	3 – 5 Business Days	£3.95 (or FREE on orders over £50)
Express Tracked Delivery	1 – 2 Business Days	£6.95

Estimated delivery times begin after the order processing period.

🌍 International Shipping

We currently ship to select international destinations:

International Tracked Shipping: 7 – 14 Business Days (£12.95 flat rate).

Customs & Import Duties: International orders may be subject to local import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer.

3. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email. You can use this link to follow your package's journey directly to your door.

If you have not received your tracking information within 4 business days of placing your order, please reach out to us with your order number.

4. Address Changes & Order Modifications

Please double-check your delivery address before completing your checkout.

Because we work quickly to process and dispatch orders, we can only update shipping addresses if notified immediately after purchase. If you need to request an address change, please contact us at sales@kerry-paul-jewellers.com right away. We cannot be held responsible for orders shipped to incorrect addresses provided by the buyer.

5. Delayed, Damaged, or Missing Packages

Delays: While we strive to meet all estimated delivery windows, occasional courier delays (due to weather, peak holiday seasons, or industrial action) are beyond our control.
Damaged Goods: If your package arrives damaged, please take clear photos of the outer packaging and damaged item, and email us within 48 hours of delivery.
Lost Packages: If your tracking status shows as "Delivered" but you have not received your parcel, please check with household members and neighbours first. If the item remains missing, contact our support team.