Shipping policy

Shipping Policy

At Kerry Paul Jewellers, we take great care in preparing and delivering your order safely. Every piece of jewellery is thoroughly inspected prior to dispatch to ensure it meets our standards of quality and finish.

1. Processing & Fulfillment Times

Order Processing: All orders are processed within 1 to 3 business days (Monday – Friday, excluding UK bank holidays).
Order Confirmation: You will receive an automated confirmation email immediately after placing your order, followed by a second email containing tracking details once your item has been dispatched.

2. Shipping Rates & Estimated Delivery Times

We currently ship to the United Kingdom only.

🇬🇧 United Kingdom Shipping

Standalone Beginnings items identified on their product pages as including free UK delivery are dispatched directly by our fulfilment partner. Free UK delivery is by Royal Mail Special Delivery, or DHL Express where required by our dispatch partner. Royal Mail Special Delivery has an estimated transit time of 1–2 business days after dispatch.

Delivery services and charges for other products, including items supplied through Shopify Collective, are shown at checkout. The free-delivery offer above applies only to the standalone items identified on their product pages.

Estimated delivery times begin after the order processing period.

3. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email. You can use this link to follow your package's journey directly to your door.

If you have not received your tracking information within 4 business days of placing your order, please reach out to us with your order number.

4. Address Changes & Order Modifications

Please double-check your delivery address before completing your checkout.

Because we work quickly to process and dispatch orders, we can only update shipping addresses if notified immediately after purchase. If you need to request an address change, please contact us at sales@kerry-paul-jewellers.com right away. We cannot be held responsible for orders shipped to incorrect addresses provided by the buyer.

5. Delayed, Damaged, or Missing Packages

Delays: While we strive to meet all estimated delivery windows, occasional courier delays (due to weather, peak holiday seasons, or industrial action) are beyond our control.
Damaged Goods: If your package arrives damaged, please take clear photos of the outer packaging and damaged item, and email us within 48 hours of delivery.
Lost Packages: If your tracking status shows as "Delivered" but you have not received your parcel, please check with household members and neighbours first. If the item remains missing, contact our support team.